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    Frequently asked questions

    Why Hire WEFOUND to help buy your next vehicle?

    Buying a car takes time, research and a lot of back-and-forth. WEFOUND handles the search, compares your strongest options, supports the negotiation and stays involved through delivery, so you can make a confident decision without managing the process alone. We have the years of experience to ensure you leave with the right vehicle the first time feeling confident in your decision. So here's 3 simple things we can accomplish by doing so:

    1. Save you Time

    2. Save you Money

    3. Provide confidence you made the right decision
    How does WEFOUND help me get a strong deal?

    WEFOUND compares suitable vehicles and dealership proposals rather than focusing on a single listing. We review the overall purchase, including the vehicle price, fees, financing terms, trade in value and other relevant costs. We then help you understand the options and negotiate on your behalf with the dealership.
    How much can I expect to save?

    Savings vary by vehicle, inventory, location, incentives, financing and market conditions. WEFOUND does not guarantee a specific dollar amount.

    Our service can also help you avoid unsuitable options, understand the numbers, reduce dealership back and forth and save the time required to research and manage the purchase yourself.
    What types of vehicles can WEFOUND help me purchase?

    WEFOUND can help with most passenger vehicles, including cars, SUVs, crossovers, trucks, hybrids and electric vehicles. For rare, specialty, commercial or collector vehicles, contact us before purchasing NAVIGATE so we can confirm whether the service is suitable.
    Does WEFOUND work with both new and used vehicles?

    Yes. WEFOUND searches both new and used inventory unless you request focus on one type specifically.

    We believe there is a large space for new vehicle car buying help with not only negotiating the best deal, but ensuring options and equipment are well thought through prior to moving forward with the purchase. 

    We also believe used vehicles can be even more difficult to navigate with the complexity that comes with vehicle condition, pricing, mileage and more. 
    Can I receive a refund?

    You may request a full refund prior to your discovery call. After we begin your discovery, vehicle-specific research or dealership work, the service fee is non-refundable because the service is personalized and work has been performed.
    What happens if I change my vehicle preferences?

    Reasonable changes, such as adjusting the colour, trim, options or location, are generally included when they do not require us to restart the search.

    A significant change, such as switching to a different vehicle class, make, model or budget after work begins, may require a revised scope and additional fee. We will explain any change and obtain your approval before charging an additional fee. For the most part we do our best to avoid additional fees throughout the process to ensure you pay one flat fee up front for your single vehicle purchase.
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